Frequently Asked Questions (FAQ)
Q: How long can I use the products before they expire?
Our products can be used for up to 2 years, except for our brushes and tools, which can be used for at least 5 years if stored at room temperature.
Q: How long can I keep using a product after I open it?
Once you open a product, it's best to use it within 12 months.
Q: How long will each product last?
Each product can last between 1 to 6 months, depending on how often and how much you use it.
Q: Where should I keep the products?
Keep the foams at room temperature and make sure they stay dry. Brushes should also be kept at room temperature and should be wiped dry before storing. The eye mask should be stored at room temperature and wiped dry too.
Q: How do I use the products?
Use a small amount of the product to get the results you want. Usually, 1/2 to 2 drops, sprays, or pumps are enough. Remember, our products are not meant to be used inside your eyes. While they have been tested to be safe for your eyes, using too much may cause a slight stinging feeling or temporary blurry vision.
Q: What are the benefits of the products?
Aelo products are made by eye doctors who understand how your eyes work. We use ingredients that are safe and good for your eyes, so our products can help make your eyes feel better. Unlike some other products, we don't use ingredients that might make your eyes feel worse.
Q: I have a problem with my eyes. What should I do?
Our products are meant to help with common eye problems, but they are not meant to treat eye diseases. If you have blurry vision, red eyes, eye pain, or any other serious eye problems, it's important to see an eye care professional right away.
Q: What makes these products different from others?
Our products are made without any harmful stuff. They don't have toxins, and they're not tested on animals. We also don't use things like sulfates, parabens, or artificial colors. We want to make sure our products are good for you and your eyes.
Q: Can I use these products if I wear heavy waterproof mascara?
Absolutely! Our products are great for people who wear heavy eye makeup. Taking off all your eye makeup every night will help your eyes feel better. We recommend using an eye makeup remover oil first, then washing your face with our Aelo's Eyelid & Eyelash foaming cleanser. Our cleansers are also gentle enough to use on your face every day. You can try different ways to see what works best for you.
Q: What about false eyelashes and lash extensions?
If you wear temporary false eyelashes, make sure to remove them after each use and clean off any makeup or glue residue right away. Our eye makeup removers and foaming cleansers are perfect for this.
If you have lash extensions, you should avoid using our oil-based products, as they can make the glue holding the extensions loosen. Our products are oil-free and safe to use with extensions.
Q: How do I use the eyelid foaming cleanser with lash extensions?
Put 1-2 pumps of Aelo Cleanser on a cleansing brush and gently wash your eyelids. Rinse the brush with water and use it to rinse off all the foam from your eyelids.
Q: Are these products safe for dry eyes and blepharitis?
Yes, our products are safe for dry eyes and blepharitis.
Q: Do your products have gluten?
Our products are tested to be gluten-free, but please be cautious if you have a gluten sensitivity. There might be a small chance of accidental gluten contact during manufacturing, so it's a good idea to do a patch test on your wrist before using the products around your eyes.
Q: I left my foaming cleanser and now it doesn't foam. What should I do?
Shake the bottle vigorously 10-12 times to mix the ingredients again, and then try using it. It should foam up properly.
Q: The eyelid foaming cleanser burns my eyes. How can I make it stop?
Make sure to wash your hands before using the cleanser, and keep your eyes closed while using it. Rinse your eyes well after using the cleanser. If your eyes still feel irritated, you might be allergic to the product. In that case, stop using it and contact us for a return.
Q: My vision gets a bit blurry after using the products. Is that normal? Is it harmful?
It's normal for a few people to experience slight blurring of vision after using the products. Using less of the product usually helps stop the blurring. You can also use the products right before going to bed to minimize any annoyance. The blurring is not harmful to your eyes in any way. Just make sure to remove your contact lenses before using the products.
Q: Are your products FDA-approved?
Aelo products are cosmetic cleansers, so they don't require FDA/TGA approval. However, they undergo rigorous testing at an FDA-/TGA approved lab to ensure they're safe. We prioritize your well-being and deliver effective solutions for your eye care needs. Consult an eye care professional for specific conditions.
Q: Do you deliver to my country?
Yes, we ship almost anywhere!
Have another question that's not answered here? Let's start a conversation! You can reach us at email@example.com.