Shipping policy

Shipping Policy

Aelo is based in Melbourne, Australia. We ship across Australia, to New Zealand and internationally.

Dispatch

Orders are usually dispatched within 1–2 business days, and we'll email you when yours is on its way.

Shipping Costs and Delivery Times

Australia (AUD)

  • Standard Shipping: $7.90 for orders under $40 AUD.

  • Free Standard Shipping: Orders of $40 AUD or more.

  • Express Shipping: $12.00 AUD.

Estimated delivery times within Australia are 2–6 business days for Standard shipping and 1–3 business days for Express shipping.

Delivery times are calculated from dispatch and may vary depending on your location.

New Zealand (NZD)

  • Standard International Shipping: NZ$15.00 for orders under NZ$65.

  • Free Standard International Shipping: Orders of NZ$65 or more.

  • Express International Shipping: NZ$29.00.

Estimated delivery times:

  • Standard: Approximately 7 business days.

  • Express: 2–5 business days.

All shipping rates and thresholds for New Zealand are in New Zealand Dollars (NZD).

Rest of the World (USD)

  • Standard International Shipping: US$13.00 for orders under US$70.

  • Free Standard International Shipping: Orders of US$70 or more.

  • Express International Shipping: US$22.00.

Estimated delivery times:

  • Standard: 10–14 business days.

  • Express: 3–6 business days.

All shipping rates and thresholds for international destinations outside Australia and New Zealand are in United States Dollars (USD).

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Delivery estimates are provided as a guide and may vary due to customs processing, local postal services or circumstances beyond our control.

Delays and Missing Parcels

Once an order has been dispatched, delivery timeframes are handled by the carrier.

If your parcel appears significantly delayed or is suspected lost, please contact us at hello@aelo.com.au and we'll be happy to assist with an investigation through the shipping carrier.

If your parcel is confirmed lost in transit, we'll offer a suitable resolution, such as a replacement or refund.

Cancellations and Returns

If you need to cancel an order, we can provide a full refund at any time before your order is dispatched.

Once your order has been dispatched, it can no longer be cancelled. For information about returns and refunds, please refer to our Refund Policy.

Contact

If you have any questions about shipping, delivery or your order, please contact us at hello@aelo.com.au.